Multilingual Customer Service Agent
Built agent workflows for overseas business scenarios, covering user intent, domain knowledge, tool calling, and multilingual response quality.
I work on AI agent systems that combine tool use, multilingual dialogue, domain reasoning, and memory-augmented retrieval. My current interests include reliable long-horizon agents, multimodal RAG, and post-training optimization.
Three representative directions that show both engineering execution and research potential.
Built agent workflows for overseas business scenarios, covering user intent, domain knowledge, tool calling, and multilingual response quality.
Constructed reasoning-focused datasets through model distillation, rule-based cleaning, domain validation, and failure analysis.
Research direction on persistent memory, multimodal retrieval, and reliable task completion across long interactions.
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